We will endeavour to provide customers with the highest
level of support and quality of service.
In the unlikely events that you are experiencing a
problem please make sure that you have read the FAQ
pages and the Online
Help Files before contacting us.
If you are experiencing a problem or don't understand
a feature of any service or product and your question
is not answered in the FAQ section,
please let us know.
Common Issues to Consider:-
1). Remote Access
Indigo Scape Remote Access requires Professional
or Enterprise products be installed on Client Computers
for Remote Connections from Indigo Scape Enterprise.
Enterprise product has Remote Access Terminal only.
Firewall rules must also be configured to allow Remote
2). Domain Installations
Windows NT Domain Installations may require local Administrator
privileges. Check with the Network or Infrastructure
Use the Web Support
Ticket and explain your problem in detail, so we
can help you solve it.
Please note that support e-mails will not answered
without a valid ticket number and you must allow up
to 72 hours for a response.